FAQ

Have a question that you don't see the answer to?
Send me an email peppersprouts
[at]gmail.com

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What type of payments do you accept?

Paypal, Visa, MasterCard, American Express, and Discover. 

Do you collect sales tax?

All Massachusetts orders will be charged the state sales tax rate of 6.25%

Shipping

  • All orders are shipped from Massachusetts.
  • Orders are shipped within 3-4 business days of purchase through USPS first class mail. International orders are shipped by USPS first class mail. Large orders may be shipped by USPS priority mail.
  • You will receive an email from us when your order ships with a USPS tracking number, or in the case of international orders, a USPS customs number.
  • Due to the handmade nature of my items, occasionally there may be an extended wait time if a product is out of stock. If this occurs I will contact you by email right away.
  • Express mail is available for an additional cost. Please email us if you need an express order.

International Buyers

  • Please be advised that you are responsible for any customs or related tariffs that may be imposed by your postal service for incoming mail to your country.

Refunds and Exchanges

We want everyone to be happy and will gladly work with you to solve any problems that occur. If you have any questions or concerns please send us an email 

Items may be returned or exchanged in new condition within 7 days or receipt.

If items were damaged in shipping, please let us know immediately, and we can start a claim and get a new item out to you!

 

Wholesale Inquiries

Please email us for more information about carrying the peppersprouts line in your shop or online boutique.